The SCRM Cloud is a social media monitoring, analytics and engagement company

We're good at helping brands with...

Monitor social conversations

Engage in social conversations

  Analyse & audit social conversations

...let our CEO know how we can help you!

Today's consumers are social consumers

Today’s consumers are social consumers engaging on social media to share their experiences and making better and more informed purchase decisions thanks to social media conversations.

How does your brand leverage on social consumers?

Smart brands will monitor and analyse online conversations from social consumers making them understand how to do build lasting customer relationships and develop more business.

Let us show you how you can benefit from the SCRM Cloud!

We built the SCRM Cloud for You!

The SCRM Cloud is an Enterprise-class solution for social media monitoring, analytics and engagement customised to your organisation’s specific needs. 

Our team of experts and social data analysts will make sure you have the best social media monitoring & analytics data at your hands. 

Our customer are using the SCRM Cloud for Social customer service, community management, campaign reporting, consumer insights, social selling and much more.

The SCRM Cloud connects you with the social consumers talking about your brand, competitors and industry.It’s a complete enterprise-class solution for brands and organisations to monitor, analyse and engage in social conversations.

Want to learn more about how the SCRM Cloud could help you?

Our process

We want you to focus on what you do best. SCRM Cloud customers don’t need to learn how to write complex search queries or spend hours getting the data right, we do that for you. Our process starts with auditing your brand and understanding your individual needs, we then deliver a solution that is ready for your team.

Book a demo

Consulting services

Strategy development

Development of customer centric Social CRM program

Technology Integration

Implementation of Social CRM software in your organisation

Industry & Brand reports

Brand and industry reporting on social conversations


Personal coaching and training

Monitoring social media buzz in iGaming

Developed together with iGaming Business, Social Monitor is our latest report and includes data from +45 sports books in English language across more than 500M sources.

Learn more about Social Monitor

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We've worked with some of the most iconic brands within their industry

Brands we've worked with

Get in touch with us and book a SCRM Cloud demo!

Hootsuite Enterprise certified professionals

Hootsuite Enterprise is the leading Social CRM solution for managing your company’s social media channels in a safe & secure manner across all departments in your organisation.

Hootsuite certification

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Let us know how we can help you

Contact us

Connect with our CEO

Joakim Nilsson

Joakim Nilsson, CEO & Social CRM Strategist, SCRM Cloud Sas


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We're based in central Paris

proud sponsors of ifk paris floorball club

Supporting local winners

Founded in 1989, IFK Paris is one of France’s top floorball clubs with three leauge titles 2011, 2010 and 2009. SCRM Cloud are supporting the club and are the shirt sponsors season ’13-14. 

Like IFK Paris on Facebook

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Let us know how we can help you! We normally answer emails within 24h.

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