SCRM Cloud is a professionally managed social media monitoring, analytics & engagement solution

We build and manage Social listening dashboards for people just like you

Let our CEO show you a personalised SCRM Cloud demo!

Custom social media monitoring, analytics & engagement solutions

We built the SCRM Cloud for professionals like You!

Bridging the gap between your community and your organisation

The SCRM Cloud connects you with the social consumers talking about your brand, competitors and industry. It's a professionally managed enterprise-class solution for brands and organisations to monitor, analyse and engage in social conversations.

Social media monitoring, analytics and engagement

The SCRM Cloud is a professionally managed Enterprise-class solution for social media monitoring, analytics and engagement customised to your organisation's specific needs blending the best of technology and professionals services.

What is a professionally managed solution?

A professionally managed solution means that our team of social data analysts will make sure you have the best social media monitoring & analytics data at your hands. No need to spend time learning about Boolean query writing, how to filter the data or build the data charts, we do all that for you.

Who is the scrm cloud for?

We built the SCRM Cloud for professionals like yourself needing to better understand social media monitoring data, but without the time or know-how. Our users extend beyond your Social media manager and Community management team, with users such as Customer service, Marketing, Communications, PR and Sales Managers all find business critical use cases in our solution.

Want to learn more about how the SCRM Cloud could help you?

Our process

We want you to focus on what you do best. SCRM Cloud customers don't need to learn how to write complex search queries or spend hours getting the data right, we do that for you. Our process starts with auditing your brand and understanding your individual needs, we then deliver a solution that is ready for your team.

Professional social media monitoring & analytics services

Professional services

Strategy development

Development of customer centric Social CRM program

Query & dashboard setup

Regardless of your current social media monitoring & analytics vendor we'll help you with perfecting your search queries and dashboards.

Industry & brand reports

Bespoke analysis of your brand and competitors


Personal coaching and training

We've worked with some of the most iconic brands within their industry

SCRM Cloud clients

Get in touch with us and book a SCRM Cloud demo!

We're Hootsuite Enterprise certified professionals

Hootsuite Enterprise is the leading Social CRM solution for managing your company's social media channels in a safe & secure manner across all departments in your organisation.

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Let us know how we can help you with your social media monitoring & analytics

Contact us

Connect with our CEO

Joakim Nilsson

Joakim Nilsson, Managing Director

Email: joakim at scrm cloud dot com

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We're based in central Paris

proud sponsors of ifk paris floorball club

Supporting local winners

Official shirt sponsors season 2016-17

Founded in 1989, IFK Paris is one of France's top floorball clubs with 5x leauge titles 206, 2015, 2011, 2010 and 2009. SCRM Cloud are supporting the club and have been the official shirt sponsor since 2014.

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Let us know how we can help you! We normally answer emails within 24h.

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